As a consultant involved in strategy change and training, I have seen the fruitless internal conflict over who is to blame when new systems are late or clumsy to implement.Any company involved in or considering new systemsdevelopment will find Ripin and Sayles an invaluable resource fornegotiating with potential vendors and facilitating IS developmentprojects.They stress what is so often forgotten: the critical role ofline manager and user participation ... including more realistic trade-offsbetween costs (and failure risks) and ambitious client wish lists.Theirvivid case studies illustrate how client managers obtain new skills byproject participation that enable them to make more effective use of thesecostly new technologies and even to fine tune applications.Outsourcerprofessionals and client staff and line managers will find Ripin and Saylesan engaging, well documented, and widely useful book on developing andimplementing new information systems.A must read!Click Here to see more reviews about: Insider Strategies for Outsourcing Information Systems: Building Productive Partnerships, Avoiding Seductive Traps (Hardcover)
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