Fritz Leiber's "Lankhmar" stories tell of a fail-safe system available to the citizens of Lankmar in case they were in grave danger of defeat:They could summon the Gods of Lankhmar, who would lay waste their enemies - and them, too.(Naturally, one does not summon them too often.)
Many leaders, thinking like managers, wait until drastic action is mandatory to save their organization - risking possible destruction in the process.Mitchell and Coles outline a series of steps, somewhat reminicent of Napoleon Hill's "Think and Grow Rich" system, for recognizing danger (read: opportunity), planning for riding the crest of said opportunity, and for overcoming the organizational inertia that most large systems possess to make it happen.
Part of the change process is accepting risk:The "Gods of Lankhmar Effect" might do to describe the process they envision, as the change device carries the potential to expose the organization to collateral damage, or "creative destruction," as Shumpeter termed it.Knowledge of the risks involved contributes to the "stalls" many cohorts will use to block change.Much of the book is devoted to strategizing ways to overcome the more common ones.
Some of the stalls ("But that's not the way I thought it would be!") remind one of the reactions of individuals to personal loss - the grieving process is often described as a five-step one, including denial as an early reaction.Facing change of major magnitude, when the action called on for survival and the chance to prosper, may involve the preceived loss of what one holds dear.Like Themistocles, the innovative leader may have to sell his people on letting the Persians burn Athens, by offering a compelling vision of the marbled splendor awaiting the victors, as opposed to hoping that a conventional response to overwhelming force will somehow do the trick - magical thinking, if you will.
Tactics described by the authors start out with measurement concepts - an essential part of a rational decision-making process.Collecting relevant data, and knowing what that is, constitutes the first line of defense in directing organizational change.After all, what good is a thermometer when what is needed is a Geiger counter?
The essential quality of the book is this:Accept the need for overcoming a majority in your organization who will not see or accept change, and who may not accept the best alternative for meeting it, along with the consequent resourcing demands. Be prepared to identify and ally with those who come to share your vision. Anticipate dealing with stalling tactics, or be just another Cassandra - right on your predictions, but ignored by those you warn.
-Lloyd A. Conway
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The Irresistible Growth Enterprise: Breakthrough Gains from Unstoppable Change (Hardcover)
Chris Skinner's book is an informative and highly relevant book for understanding opportunities and challenges in today's 24*7 global financial markets. His writing is clear and entertaining. Using a fresh and innovative approach, Chris Skinner highlights the importance of technology in servicing customers across the globe, and points to a number of trends that will affect profitability if not taken into account. A must read for anyone interested in 'the future of banking'.
