Showing posts with label Customer-Driven Operations Management Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company. Show all posts
Showing posts with label Customer-Driven Operations Management Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company. Show all posts
12/12/2009

Review of Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company (Hardcover)

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This is a great framework and overview of the key components for implementing operational excellence, particulalrly in servce and knowledge ...